Privacy Policy

1. Who are we, and how do you contact us?

The administrator of your personal data is Technoffice BG EOOD, located in the city of Pleven, District 21, which provides its services under the General Terms and Conditions posted on this site.

You can contact us at 0888604433, e-mail: technooffice@mail.bg or using the contact form posted on this site.

2. What are the purposes and the grounds for processing?

We store and use data:

• To ensure you access as users and provide Services through our online store

• We process your personal data to fulfill our obligations as a party to a contract for the sale of goods or services. We may periodically use them to send important messages like order notifications, and more.

• In case you have agreed, we process your data to inform you of up-to-date promotions and news. Once requested, consent may be withdrawn at any time.

• In case you have agreed to participate in certain events (promotion, lottery, game, etc.) we process the data you provide to us to administer these activities.

• To improve our services and provide you with secure shopping and familiarity with our products

• To make suggestions and recommendations for our Services that may be of interest to you.

• When we are obliged to comply with a legal or regulatory requirement

 

3. Which categories of personal data we process

We generally collect your personal data directly from you, so you decide what kind of information you provide us. For example, the information we get from you is the following:

- Registration information and other user profile information

When you sign up to use our Services we collect the following information for you:

• Your name and surname, phone number, e-mail, address and / or business details if the holder of the registration is a legal entity

• If you sign up with your Google or Facebook account - your name, surname, e-mail, or other information that's visible in your account, depending on the permissions you've provided

- Information when ordering the user

• When purchasing a product, we may collect different types of information, including but not limited to name, postal address, telephone number, email or other.

• In cases where certain documents, such as an invoice, need to be issued, additional data may be required in accordance with regulatory requirements.

• If the delivery of the goods you ordered is done by a courier or other transport company, we provide your contact details only to the extent necessary for the delivery.

• For payment using E-Pay, Easypay, PayPal, credit / debit cards or credit / lease payments, We provide the data you have filled in to the processing institution for the payment requested by you .

• In some cases, in order to fulfill our obligations under contracts or legal agreements entered into with you, we will or will be required to disclose personal data you provide to our partners (eg transport, service, assembling, financial, insurers, etc.) or to competent authorities.

• We store a history of orders made from any account registered on the site.

 

- Information we collect automatically when you use our Services

We collect and use personal information to understand your needs and interests and to serve you better. In addition to the information you provide to us, we may also collect information during your visit to our site through automatic data collection tools that include cookies, links, pages, and other commonly used data collection tools. The information we collect to understand your needs and interests helps us make your visit consistent and personalized.

When you access our online store or use our Services we can automatically collect the following information for you:

• Device information - operating system, version, unique identifiers, type and version of your browser

• Location information

• User data - technical data such as IP address, registration date, last password change date, last successful login date

• Data generated by users when viewing web pages - information about your actions, such as the sites from which you access our site, the date and time of each visit you searched for, the banner ads you clicked on and the order, in which you visit the content of our online store

- We do not collect personal data revealing racial or ethnic origin, political, religious or philosophical beliefs, membership of political parties or organizations, associations of religious, philosophical, political trade union goals, and others. Our Services are not intended for children under the age of 18 years and we do not consciously collect personal data from persons under 18 years of age.

- We will only retain your personal data for as long as necessary to meet the purposes we have collected, including for purposes of compliance with statutory, accounting or reporting requirements.

 

4. Cookies and similar technologies

We use "cookies" to track user behavior, preserve your preference selection, and provide you with relevant ads. Cookies are small text files with information that is stored in your internet browser or hard drive when you visit the site. Cookies can be used to collect the date and time of website visits, web browsing history, your preferences, and your username. They allow us to improve the site so that it contains the most useful information for you. We may also use some authorized third parties who place cookies on our Site to provide their services.You can set your browser to refuse all or some cookies to alert you when the websites you visit are set or accessed to cookies, you can set your browser so that it does not save cookies or delete previously saved cookies. If you want to take advantage of these features, you should use the settings of your internet browser.

We are not responsible if your Internet browser does not support the usage control, failure to store or delete saved cookies. Please note that if you disable or disable cookies, some of our services may become inaccessible or may not function properly.

Our site uses the following categories of cookies:

• Permanent Cookies - These cookies are stored on your device's browser and are in use when you visit our online store. These cookies serve to store user settings and preferences to improve their subsequent visits.

• Seasonal cookies - these are temporary cookies that are stored in your browser's cookie archive until they leave our site. The information we receive using these cookies helps us analyze web traffic.

• Ad Cookies - These cookies ensure that personalized ads are delivered and help measure ad campaign performance by analyzing your interaction with your ads.

5. You are entitled to free of charge information about the data you store, as well as the right to correct or delete ("the right to be forgotten") of this data. You can check the accuracy, completeness and timeliness of your personal information, and correct them by logging in to your account.

All actions described above can be done through your account or through a written application. In order to avoid abuse, requests with the above content will only be considered if they are sent from the email used to register the account, and we reserve the right to request additional data to identify the applicant and the subject of the data to which it relates .

If you have further questions about processing your personal information, please contact us.